The Victoria Luxurios Guesthouse

Regulation

The Victoria Guesthouse gives you the most perfect way of booking, easy and trustable with the best pricing in town. Booking: Book your Nights with us by;

  1. Online at the-victoria.com
  2. Get connected with our 24 hours Online Customer Services
  3. At our Guesthouse
  4. Book Online via Booking Agent

 

First you have to sign up and registered to our account in order to make a reservation

Your reservation will be charge in advance during the payment process and it is not refundable

We will sent you a booking confirmation by email within 24 hours from your reservation

 

You must print out your Booking Confirmation and present it at the Hotel while you Check in your stay, together with Original ID Card, Travel License, and any supported identity.

 

If you make an online booking you must present the credit card used for payment verification. Failure of providing it may cancel your reservation For the Security reason, only the guest named in the booking confirmation is allowed to check in

 

Note:

  • Our Room rates are published, charges and transacted in IDR (Rupiah), you can check the currency at the right side of website.
  • Advertised room rates are applicable for selected dates only
  • Room rates are subject to availability
  • Room rates are subject to change without prior notice
  • Rooms are limited and may not be able during Public Holiday, School breaks and weekends
  • All room rates are on per room per night basis
  • All room rate are inclusive of Government Tax and Service Charges, and any admin fees

Cancelations

    • Booking are non-refundable
    • You may cancel your booking at least 3 (three days) before check in date. Cancelation fees are applied (Please refer to… )
    • For permitted Cancelation, we will give you a Voucher valid for 6 (six) month from your cancelation date (will be sent by email)
    • The total amount of your booking will be forfeited if you cancel less than three days from your check in date
    • Unless otherwise it stated, we do not allow any cancelation during our promotional booking (please always read the terms and condition of a Promotional Program carefully)

Changes

  • You may change the guest Name on your booking confirmation at least 3 (three) days before check in date subject to a name Change Fees
  • For a Guest Name Changes please go to …
  • No other changes are allowed, but you may cancel your reservation and re-book your stay.

This is the Website of PT. TJANDRAPUTRA PRATAMA KENCANA

Known as The Victoria Luxurious Guesthouse
The Victoria Luxurious Guesthouse has a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us.

Victoria may share the customer information it collects with its personnel and with the owners and operators of the Victoria Luxurious Guesthouse. Victoria may also share the customer information with selected third parties who offer goods or services that may be of interest to the Victoria Customer. Victoria may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions for products or services.

When customers use credit cards to purchase goods or services, Victoria may share information provided by customers with the relevant credit card company.

After reading this, should you have any question, or privacy concerns please send an email to info@the-victoria.com orthevictoria_guesthouse@yahoo.com or send a letter to:

The Victoria Luxurious Guesthouse

Jl. Sukaresmi No.4 – 6

Bandung 401462

Phone 022-2043718

Fax 022-2040918

Term & Condition

“Please Read this carefully as you will be bound by them”

GENERAL

Your Contracts is with The Victoria Guesthouse and its Associates, subsidiaries and affiliates who operate as The Victoria Guesthouse.

The General Terms & Conditions herein together with Fee Schedule, Hotel Schedule, and Add-On (together these Terms & Conditions) and the booking Confirmation constitute your contract with The Victoria Guesthouse and are further supplemented by internal rules and regulations that apply specifically to The Victoria Hotel where you have book your stay

BOOKINGS

Booking may made online at www.the-victoria.com , trough our call center or at our Affiliates.
Full payment must be made at the time booking. We accept payment by VISA or Mastercard Credit Card,

The available Payment is displayed during the booking process

For Walk in bookings at Our Hotel, we also accept cash payment

once your booking has been successfully completed, a Booking Confirmation will be issued and sent to the email address provided in your registered account.

You must produce your Booking Confirmations upon check in at the Hotel, together with your original valid photo identification document (ID card, Travel License, and any other supported document).

If you do not receive your Booking Confirmations within 24 hours from the time of booking, please contact our Customer Service (Shown at The Contact us)

The Guest Name in the Booking Confirmations must be the person staying at Hotel otherwise we reserve the right to cancel the booking.

Your Bookings are valid with this process

We have receive your payment

You already receive Email Notification, check the Validation Code

At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of Guest, etc) The Victoria Guesthouse will not be responsible or liable for errors in Reservations Booking are accepted subject to room availability

ROOM RATE

Room rate is transacted in IDR (Indonesian Rupiah)

Room Rates displayed on our website are charged per night per room basis

Room Rate displayed is inclusive of Government Tax and Service Charge

Room Rates and Details are Correct at the time displayed and can be change without prior notic

FACILITIES

These are the available Room types at our Guesthouse

Deluxe Double Bed : One Queen Sized bed. Maximum Occupancy is 2 adults + 1 child (below 5 years old on the booking date)

Deluxe Twin Bed : Two Single Bed. Maximum Occupancy is 2 adults + 1 child (below 5 years old on the booking date)

Suite Double Bed : One Queen Sized bed. Maximum Occupancy is 2 adults + 1 child (below 5 years old on the booking date)

* Smoking is not allowed in the rooms

Room Facilities

Air Conditioner

Internet LAN

TV Cable

Soap

Shampoo

Mineral Water

Coffee Set

Glass

Water kettle

Study Desk

Wardrobe Hanger

In Room Safety Box

Hot & Cold Water

RESTRICTION

  • Pets are not allowed in our Hotel
  • You are not allowed to bring pillow, extra mattress, duvets, or other item of bedding
  • You are not allowed to bring any electrical appliance for heating and cooking purposes
  • You are Not allowed to smoke in the rooms
  • We have rights to remove and give charges for the belongings brought by guest as stated above.
  • We have the rights to ask guest to leave the Hotel and remove their belongings from the room at any time, if we found that guest are using the rooms in inappropriate manner and irresponsible manner that can cause safety reason, damage or harm the room, the other guest convenience without any Compensation and any reimbursement to the guest.

CHECK IN and CHECK OUT

The Victoria Guesthouse operates a strict Check in and Check Out policy.

Check In

Check in time is at 14:00 PM, if Guest Check in Earlier more than the time stated, The Victoria Guesthouse have the rights to charge an additional charge

A refundable keycard deposit may be required upon check in at The Victoria Guesthouse, to cover loss or damage of the keycard

Check Out

The Check Out time is at 12:00 AM, if guest are Checked Out more than the time stated, The Victoria Guesthouse have the rights to charge an additional charge;
12:00 – 18:00 Charge 50% from the rack rate
Above 18:00 Full charge taken from Publish Rate

CHANGE & CANCELATIONS

Changes

  • Change of Guest Name are allowed and made at least 3 (three) days before the scheduled
  • Check in date. Over than 3 (three days) we will charge the Change fee
  • Change of Room Type are allowed and made at least 7 (seven) day before the scheduled check in date, if the rooms are still available.
  • Change of Stay Date is not allowed, but you are entitled to cancel your booking and make a new booking with the Hotel, subject to availability, and to the terms of cancelation.

Cancellations

  • Booking Cancelations must be made at least 3 (three) days before the scheduled check in date.
  • Any cancellations made less than 3 (three) days from the scheduled check in date will result in total payment charges.
  • Unless it was stated before, no changes or cancelation allowed during our promotional bookings and promotional rate.
  • Please read the terms and conditions of the promotional program carefully

DAMAGE

you are liable for any repair and damage of the Hotel Property caused by you or any person in your party during the stay. We have the rights to keep your Credit Card or Debit Card details if such things happen in order to pay the damages.

RIGHT TO REFUSE ACCOMODATION

The Victoria Guesthouse reserve the right to refuse booking to any person without any notice and terminate any bookings without liable for any refund with these reason below;
The booking has been paid trough fraudulent/ false means
The person Checking in cannot prove the he/she is the person name in the Booking Confirmations as permitted under the provisions of these terms & conditions

CHANGE

The Victoria Guesthouse has the right to change and and arrange the content of the terms and conditions if it is needed for the reason of better service and development

CONFLICT BETWEEN LAUNGUAGE

If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.